Shipping & Returns
Orders are processed and shipped Monday through Friday only. Orders are not processed, shipped or delivered on weekends or holidays. All orders placed on Saturday, Sunday or on a holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. All orders placed before 1:00 PM (Pacific Standard Time) Monday through Friday (excluding national holidays) will be processed and shipped on the same day. All orders placed after 1:00 PM (PST) will be shipped the following business day. All orders ship from our Irvine, CA warehouse.
NOTE: Transit time may vary on Ground, Express Saver, FedEx 2Day (AM), and FedEx Overnight.
Any promotional discounts referencing a minimum order amount must meet the subtotal, not including taxes or shipping fees. Any discounted orders not meeting the advertised subtotal amount and using a promotional code will not be processed and will be summarily refunded to the purchaser via the original method of payment. Iomic USA reserves the right to modify or cancel any order not meeting the advertised promotional ad.
Cannot be used or combined with other offers, discounts or promo codes unless otherwise stated. Cannot be applied to past purchases. Iomic USA reserves the right to add, remove or modify items on this promotion without prior notice. Other restrictions may apply.
Free Shipping Offers
To qualify for any Free Standard Ground Shipping upgrade, sub-total must meet or exceed the advertised promotional amount before all discounts are applied. Sub-total does not include tax or shipping fees. Free Shipping promo will only be for FedEx/USPS Ground Shipping to the United States of America ONLY. Any shipping outside of the U.S. is subject to additional fees. If you wish to use an expedited service, the Free Shipping promo code must not be used to ensure correct shipping charge. Your order will not ship unless the appropriate shipping charge has been applied. Free shipping upgrades/promotions will only apply to the contiguous United States.
Iomic, Inc. is not responsible for any duties or fees imposed on orders outside of the United States.
We want you to be completely happy with your order. If you are not satisfied, we will gladly accept returns of NEW GRIPS (uninstalled and in original, unopened packaging) for a refund or merchandise exchange within 30 days of purchase. All refunds will be issued to the original form of payment.
You, the customer, are responsible for the cost of any return shipping. Please contact our customer service department at 1(714) 564-1600 to receive a return authorization code. Any returns without an authorization code will not be valid and any refunds associated with the order will not be processed.
If the product you have received is defective, Iomic Grips will cover the cost of return shipping. Please contact customer service department for a return authorization code.
**Please note: Damage due to incorrect installation, handling, or personal misuse, is not considered defective.**